Terms and conditions for 8 Class Pass
Welcome to FIT4MOM Torrance offering Stroller Strides, Stroller Barre, Strides 360, and Run Club classes to the South Bay community! Below you will find our policies and information on how to contact us with any questions or concerns you may have regarding your membership or class pass.
MANAGING YOUR MEMBER & CLASS PASS CLIENT ACCOUNTS
All FIT4MOM Torrance Members and Class Pass clients may manage their personal accounts by visiting: http://www.torrance.fit4mom.com and selecting the “My Account” tab along the menu bar. This will direct all clients to our Pike13 client account management system. Clients may also access this site by visiting https://fit4mom-torrance.pike13.com directly. All FIT4MOM Torrance Members and Class Pass clients must have their Liability Release waiver signed online via their Pike13 account prior to participating in any of our programs.
PAYMENTS FOR CLASSES
Classes must be used within 4 months. No refunds are given for unused classes. Non-transferable.
We accept payment by debit cards, Visa or MasterCard credit cards. All monthly memberships must have a credit card on file. Payments must be received in full prior to beginning any class. If a Member should change debit/credit card companies, have an updated expiration date, or a new billing address, these changes must be submitted via client Pike13 accounts. Funds that are denied for any reason will be subject to a $10 re-processing fee. Please see below for our monthly hold and cancellation policy.
CLASS PASS PAYMENTS
We accept debit cards, Visa or MasterCard credit cards for passes. Cash will only be accepted for drop ins or class pass purchases. Payments must be received in full prior to beginning any class.
STAY INFORMED
Our main method of communication with you regarding FIT4MOM Torrance programming is through e-mail. If you do not receive our monthly newsletter or calendars, please let us know so we can confirm your e-mail information. Many e-mail programs have spam filters. You may want to check your system and add FIT4MOM Torrance to your “acceptable” e-mail list so that our e-mails are not blocked. ****Please email nataliecroswell@fit4mom.com for all business matters, we cannot respond to business emails via social media platforms
CREDITS/REFUNDS
There are no credits or refunds given for missed classes due to weather or personal circumstances for ANY of our fitness programs.
HOLD POLICY
Members may place their membership on hold for reasons such as; pregnancy leave, long extended vacations, injuries, etc. All holds can be for a period of no less than 30 days and no longer than 3 months each year, not to exceed two different hold periods per calendar year and in one month increments. All Clients wishing to activate holds must submit a Membership Hold Request Form accessible here: https://torrance.fit4mom.com/modify-your-membership. Once the end of the hold period has been reached, the Member’s original Membership contract will resume. Members must notify Natalie Croswell directly at nataliecroswell@fit4mom.com and complete the Hold Request Form 14 days prior to the desired hold start date. Any requests received after a Member’s billing date will be prorated accordingly- holds do not need to coincide with billing dates. There is a one time $10 charge to place a membership on hold.
STROLLER POLICY FOR STROLLER STRIDES/STROLLER BARRE/STRIDES360
Children must remain in their stroller throughout class for their safety and the overall safety of the class.
PRICING/POLICY CHANGES
Pricing and policies are subject to change.
CUSTOMER SERVICE
For all matters pertaining to your membership, please contact Natalie Croswell directly during regular business hours Monday- Friday 9am-5pm at nataliecroswell@fit4mom.com or (714) 883-3926. Our goal is for you and your children to have an amazing fitness experience with us. We realize you have choices for your fitness needs and FIT4MOM Torrance appreciates your business. If you have any questions or concerns, please contact us immediately. As we strive to bring you the best program possible, we value your feedback!
**INCLEMENT WEATHER: Although rare, FIT4MOM Torrance will cancel classes in cases of inclement weather. Class cancellations due to these conditions will be announced at least 1 hour prior to class start time. Announcements of any such cancellations will always be communicated automatically through the Pike13 registration platform to those clients who are enrolled in the class to be canceled. Notifications are also sent through our private Facebook Group and via email.
**PRE ENROLLMENT FOR CLASSES: We require ALL clients to pre enroll for their classes. This allows instructors to contact clients should there be any changes to meeting spots or cancellation of classes. Clients must pre enroll at least ONE HOUR before class start time. Classes may be canceled if there are no pre enrollments. Any class cancellations will be announced at least ONE HOUR prior to class start time.
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**Equipment for classes: Resistance Band of 8 pounds or more for Stroller Strides & Body Boost workouts, Sponge Balls for our Stroller Barre workouts. We will occasionally place bulk orders for equipment, keep posted on our private Active Client Forum for details.
2021 Holiday Calendar
We will not hold classes on the following holidays this year:
New Year’s Day, January 1st
Independence Day, July 4th
Thanksgiving Day, November 25th
Day after Thanksgiving, November 26th
Christmas Eve, December 24th
Christmas Day, December 25th
New Year’s Eve, December 31st
Occasionally, classes may be canceled due to scheduled events in which FIT4MOM Torrance is a sponsor or has an official race team. Our offices will be closed December 24-January 2 to allow our Team to spend quality time with their families.
For latest schedule, please visit: https://torrance.fit4mom.com/schedule Pre enrolling for your classes will provide the latest information on the schedule including class meeting location changes/cancellations.